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At The Looksmax Store, customer satisfaction is important to us. Please review our return policy below before making a purchase.

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14-Day Return Policy

 

Returns must be requested within 14 days of delivery. Return requests submitted after 14 days are not eligible for return or refund.

 

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Eligible Returns

 

We accept returns for both defective and non-defective products.

 

To qualify for a return, products must:

• Be unused

• Be in original packaging

• Be in resalable condition

• Include proof of purchase

 

Products that have been opened, used, damaged after delivery, or altered are not eligible for return.

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Order Cancellations

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Orders may be canceled before they have been processed or shipped.

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Once an order has been processed or shipped, it can no longer be canceled and will be subject to the return policy outlined above.

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Exchanges

 

Exchanges are not currently offered. If you would like a different size, color, or product, please return the eligible item in accordance with this Return Policy and place a new order.

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Damaged or Incorrect Items

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If you receive an item that is defective, damaged, or incorrect, please contact us within 14 days of delivery.

We will review the issue and, if approved, may provide a replacement, refund, or other appropriate resolution.

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We reserve the right to request photos or additional information to verify claims involving damaged, defective, or incorrect items before approving a refund, replacement, or return.

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Return Process

 

To request a return, customers must CONTACT US with:

• Full name

• Order number

• Reason for return

 

If the return request is approved, return instructions and the return mailing address will be provided.

 

Returns sent without authorization may be refused.

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Original shipping charges, if any, are non-refundable unless the item received was defective, damaged, or incorrect.

 

Return Method

 

Approved returns must be sent back by mail.

 

Return Shipping Costs

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Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

 

The Looksmax Store does not provide prepaid return shipping labels for standard returns.

 

Restocking Fees

 

No restocking fees are charged for approved returns.

 

Refund Processing

 

Refunds are issued to the original payment method after the returned item is received and inspected.

 

Approved refunds are typically processed within 10 business days.

 

Non-Returnable Items

 

The following items are not eligible for return:

• Opened products

• Used products

• Products not in original packaging

• Final Sale items

• Products returned after 14 days

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For health, hygiene, and safety reasons, opened personal care, skincare, cosmetic, oral care, adhesive, or hygiene-related products are not eligible for return.

 

Contact

 

For questions regarding returns, please CONTACT US.